Tooway, Q & As

I have Sky [or freesat] … can I use my Sky [or freesat] dish for broadband by satellite? It’s got a four output LNB … can I use a spare outlet? I have an old unused or redundant dish [or multi-LNB dish] … can I use that?

No. Your TV dish receives signals only. Satellite broadband equipment transmits and receives and in a different frequency band.

I have old Tooway [or Numéo, SHD, Sat2Way ] HotBird system at the moment … can I use any of that equipment for new Tooway?

No, you can't … the Tooway equipment is a totally different specification.

What direction is the new Tooway Ka-Sat satellite?

It's positioned at 9° East of South.

Does the dish need to be positioned high up?

No. Height makes no difference to the signal … you can put the dish on a pole in the ground if you wish.

Does the dish cause interference to an adjacent tv dish?

Tooway, yes. You need to separate a Tooway dish from a satellite tv dish … or use a specially filtered LNB on the tv dish.

How do I know I can get a signal?

Use www.dishpointer.com … enter your address and the satellite you are looking for (Ka-Sat at 9 degrees East) and you'll see a Google Earth photo with the satellite direction superimposed. Zoom into your house and check for obstructions

Can I use Skype on this system?

Yes, you can.

Is there a telephone option?

Europasat are trialling a VoIP service in August 2015.

Can I connect this system to my home network?

Yes, you can. The modem has an ethernet port (RJ45) and you can connect that direct to a computer, a wired network or to your wifi router so that other computers can use the system.

Do you include a wifi router with the Tooway kit?

As an optional extra, yes. We offer a wifi router which has proven to be reliable and compatible with this system

Can I use my own router?

Yes, you can.

Can I install the Tooway kit myself?

Yes … it's designed as a DIY system and, for the installation, a signal beeper is cunningly built into the dish equipment so that you can point the dish perfectly.

Can you (Big Dish Satellite) supply the Tooway equipment?

Yes, we have the equipment in stock here for our local installations, for collection and for Mail Order across France.)

Can I pay Tooway from my UK bank account?

Sort of … EuropaSat don’t do direct debit and will only accept credit or debit cards. So you can pay by a card associated with your UK bank account.

If I choose to pay in Sterling, can I change to Euros at a later date?

No … you have the choice between euros and Sterling right at the very start but, once chosen, you must keep to that choice.

Are speeds guaranteed?

No, you are highly unlikely to get the headline speeds 24 hours a day, 7 days a week … speeds will vary according to the demand on the system. Demand is normally high from late afternoon until late evening. Eutelsat (who manage the Tooway system) also take steps to make sure that their service is fairly and equally available to all and can therefore reduce the speeds accordingly. Eutelsat can also decide to give browsing and email traffic priority over streaming and large file downloading, depending on the load on the system and usually affecting those who have consumed more than half of their monthly allowance. Those on Professional Tariffs are given priority over those on Domestic Tariffs.

Does my system stop if I reach my allocated limit?

Not stop, but it slows down to a crawl. You can purchase an extra 1Gb which is called a Volume Booster. If it happens regularly, you probably need to move to the next subscription level.

What are the choices if the allocated upload/download volume is used?

You can either upgrade to the next subscription level (especially if this happens on a regular basis) or you can buy a Volume Booster at 9.99 €. A Volume Booster can be purchased at any time and it will just sit in the background unused until your normal limit has been breached … then the Booster kicks in and then kicks out again once you've gone back to underneath your normal limit.

If I don’t use all my allocated quota in the month, is it carried over into the next month?

I’m afraid not … it’s use it or lose it.

Does a VPN (Virtual Private Network) work on Tooway?

The VPN experience can be poor due to the latency and encryption technology employed on many VPNs. No two company VPN set ups are exactly the same and some will work fine, some won’t. If VPN is important to you, you should try it out first on our demonstration system.

Can I monitor my CCTV cameras on Tooway?

In order to access equipment such as CCTV remotely, the satellite modem needs open ports … these open ports are only available on the Tooway Professional tariffs and not the domestic ones.

Can I play games on Tooway?

You can … but certain games where you have to be ‘fastest on the trigger’ will be a problem because of the delay on satellite broadband. The distance travelled from your home to the satellite and back again is many thousands of kilometres and that means an inevitable delay of 700ms or so.

Can I upgrade my subscription at any time?

Anytime. You can upgrade at any time and that upgrade will take effect at midnight the same day or possibly next day depending when we get your request. There is no financial penalty for upgrading.

When I upgrade, is the usage counter set to zero?

No. Whatever data you've already used is subtracted from the new data allowance.

Can I downgrade my subscription?

Yes, but there is a penalty equivalent to the monthly amount of the package that you are downgrading from. Tooway 2 is a starter package only and you can’t downgrade to it.

How do I place an order for Tooway equipment?

If you want to come and collect it from us or have us install it, then get in contact directly by phone on 05 55 78 72 98 or email. We can also ship the equipment to anywhere in France by Mail Order.

Can I see the system working before I purchase it?

Yes, we have the system set up here so you can come and try it out for yourself.

Do you offer help for enthusiastic DIY-ers?

Yes, we supply our own DIY guide which is written with the enthusiastic DIY-er in mind. If you're collecting equipment, we'll also give you a Masterclass on pointing the dish using the built in pointing software.

If I ever have a problem, can I speak to a real live person who knows what he's talking about and will actually help me?

Yes … for help with installing the system, ring me … John Sidwell at Big Dish Satellite. I'm a jobbing installer so often out during the working day installing Tooway and other satellite systems. Once installed and you have a problem, then also ring me or you can speak to EuropaSat in the UK … you'll be pleasantly surprised how helpful we both try to be.